I am slowly getting aggravated. More and more companies are starting to force surveys and ratings and likes in your face. No longer is it enough to sue someone if they do not leave a great AirBNB review, but now Amazon drivers start photographing your home "as proof of delivery" but also send text messages to your personal phone reminding you to leave them a positive review. A BMW employee just texted me a message asking me to complete the BMW survey.
I always thought feedback was supposed to be optional? You are angry - go vent. You are happy - go give a positive review. You are in the middle - aka "fine" - then no reviews.
I miss the '80s.
Just had 8 missed Fedex calls on my phone. I tapped "Call back" and listened to the IVR options. This was a clever system - it asked me to tell it what I want. So I said "Operator". The IVR told me that she understood I wanted to talk to an operator but I had to give her the reason why I called. So I said "I received a call and am trying to find out why Fedex called me". To which she responded with the same question.
Clearly AI is not there yet - a simple "I do not know why I am calling you because you called ME - I am just returning your call" is not understood because clearly someone did not think to program that in. Until the day AI can figure things out on their own we are stuck in this weird broken world.
Be careful what you assume when reading reviews online. If you ignorantly google "Best benchtop DMM's" for example, you get this site showing up:
Read through it and it seems a bit lacking but whatever. Now jump to this spot:
I am mightily impressed. It takes UPS 1 month to deliver a package from just across the border - NYC. It takes FedEx 1 day to get something from the UK to me. I placed the order 02:30 London time on the 17th. It arrived just now. That includes processing / billing / logistical time.
Yes I know with time zones it is more like 1.5 but still.